annualreport.marksandspencer.comAnnual Report 2020

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Continue menu back store finder M&S.com Store finder Alerts SHARE: 157.15 GBX Welcome to M&S Home M&S is a leading British retailer bringing quality, great value food, clothing and homeware to millions of customers around the world History Leadership Archie Norman Steve Rowe Eoin Tonge Katie Bickerstaffe Andy Halford Stuart Machin Andrew Fisher, OBE Justin King, CBE Nick Folland Paul Friston Sacha Berendji Tamara Ingram Sapna Sood Richard Price Evelyn Bourke Food Clothing & Home M&S International M&S Bank M&S Energy Stores Ocado Retail Sustainability Sustainability Plan A is our way to help build a sustainable future by being a business that enables our customers to have a positive impact on wellbeing, communities and the planet through all that we do. Delivering Plan A Business Wide Climate Change Waste & Circular Economy Natural Resources Protecting Forests Responsible Sourcing Human Rights Responding to Stakeholder Concerns on Human Rights Responsible Marketing Clothing & Home Product Standards Raw Materials & Commodities Cotton Man-made Cellulosic Fibres Responsible Chemicals Management Clothing & Home Animal Welfare Supplier Management Capacity Building Initiatives Collaborations & Memberships Food & Household Product Standards Raw Materials, Commodities & Ingredients Beef, Lamb & Venison Pork Poultry Game Fish & Shellfish Dairy 100% Free Range Eggs Fruit, Vegetables & Salad Crops Flowers & Plants Tea Coffee Soy Palm Oil Cocoa Farm Animal Health & Welfare Household Products Food Packaging & Hardware Supplier Management Food Waste Public Health Campylobacter test results Food Research & Technical Innovation Capacity Building Initiatives Farming for the Future Collaborations & Memberships Property & Construction Accessibility People Gender Pay Gap Interactive supply chain map Community Engagement Reports & Publications Campylobacter Quick Reads Ethically Made, Trusted Value Our plastics plan Our stance on palm oil Our food waste approach From field to fork – our farming standards Cotton with a heart Our action on climate change Our approach to sustainable fashion Our animal welfare standards Protecting our forests Anti-Bribery and Corruption Policy for M&S Business Partners Investors Investors M&S business news, financial results, presentations, company reports and the latest share price Key Facts Five Year Record Share Price Historic Share Price Calculator Chart Reports, Results & Presentations Press Releases RNS Shareholder Information Your Dividends AGM Information AGM Q&A Manage Your Shares Shareholder Perks Shareholder vouchers Equiniti payment plus E-Comms Offer Corporate Actions 2019 Rights Issue 2015/16 Share Buyback Summary of Transactions 2015 2007/08 Share Buyback 2004 Tender Offer 2002 Capital Re-organisation FAQ 2015 Share Buy Back Shareholder Panel Direct Credit Electronic Shareholder Communication Overview Register now Warning to Shareholders Unsolicited Mail Shareholder Panel Financial Calendar Debt Investors ADRs FAQ Corporate Governance Governance Document Center Governance Framework How We Manage Our Taxes Board Committees s. 172 Statements Pensions Governance Investor Contacts Data Governance Media Media Keep up to date with all of the latest news from M&S Reports, Results & Presentations Press Releases RNS Multimedia Library My Folder Media Contacts Alerts Register for Updates: Keep up to date with all of the latest news from M&S Stories Stories Discover more about the stories behind M&S - our products, stores, suppliers and people Blog M&S Cheshire Oaks Store M&S Cheshire Oaks Store - Biodiversity M&S Cheshire Oaks Store - Community M&S Cheshire Oaks Store - Energy M&S Cheshire Oaks Store - Materials M&S Cheshire Oaks Store - Waste M&S CHESHIRE OAKS STORE - WATER WWF RUMAKI Donkey Power at M&S Flower Supplier Shwopping: Joanna’s trip to Senegal Agricultural Shows 2014 Open Farm Sunday 2014 Dementia Friends Bristol Green Week Medal celebrations at the Chelsea Flower Show Plan A 2020 Cleaning Up Britain’s Beaches Shwopping Update Talking Retrofits and Reincarnation Sparking Action on Youth Unemployment Sustainable Raw Materials A Resilient Business Using Mobile Technology Our first Food store opens in Paris Open Farm Sunday 2014 - the best one yet! Tackling a recycling challenge RBL & M&S commemorate WW1 with Lights Out Get out for the Big Butterfly Count Recognising The Next Generation of Business Leadership ’Sharership’ is the new leadership Seafood sourcing and marine protection Responsibly Sourced Game at M&S PEOPLE: THE SECRET TO SAVING THE RAINFOREST 20 YEARS OF ONLINE RETAIL AND WHAT COMES NEXT Just got your exam results? Hear how to start your career at M&S ‘ONLY M&S’ THIS AUTUMN Developing Marks & Spencer approach to water stewardship A partnership built on more than coffee and cake Legion launches brand new London pop-in centre Working in partnership to spark innovation within business The Champion ’Dine in’ mushroom grower In touch with local communities – making Leeds ‘child friendly’ CHINESE E-COMMERCE SET TO TAKE CENTRE STAGE 20 years of FSC and why roads cause deforestation Economy and nature cannot be separated Local schools buy their own healthy breakfast Our Animal Welfare Policy Ecclesall Road, A Sustainable Showcase Joanna visits Senegal Mark Robins’ Milk UNICEF Cookstove Project Coffee with a Conscience Fill it, Then Fold it We Pass the Test on Animal Testing Ethical Consumer Stratford City Sustainable Store Zero Waste to Landfill Simply Food Stores Queen’s Awards for Enterprise Chinn Family Asparagus Cheshire Oaks Store Guide to Recycling Keep on Running THINK INNOVATION: How we’re encouraging innovation across M&S’ Why M&S is proud to join Collectively - a new global sustainability movement Putting service in the spotlight Silver and Beyond – Foods Sustainable Factory Programme Proud to support The Royal British Legion M&S in search of star bakers M&S Agricultural Leadership Programme Working together to stop waste 36 hour data dive with charity partners The biodiversity business: Making green count Floods destroy. Be prepared Revolution and the rise of refrigeration Exploring the M&S Archive Our best Coffee Morning ever! The business of reducing emissions 10 years of Marks & Start Cooking up solutions to climate change Leaning on Ethical Trade Stay New for Sustainable Clothing More than the sum of the parts – an Economy that works for all Human Rights Day - Why It Matters Greening the gas grid 2014 – A Year in Review for Sustainable Business 2015 – A year in Preview for Sustainable Business New Festive Freeze campaign to tackle food waste Debunking freezer myths to help reduce food waste Wellbeing Week for Food Supply Chain Workers One Christmas card can make a difference Joanna Lumley invites the nation to Eat The Rainbow Fighting for Forests: The Leuser Ecosystem Davos 2015: 10 reflections on the state of sustainable business Celebrating the Pride of M&S Making a lighter footprint – Our first sustainable footwear How social media and good old fashioned customer engagement attracted a Hollywood superstar to Newport Can off-site construction deliver on its promise? Resource 2015: Circular Economy Challenges Celebrating Fairtrade Fortnight 2015 WWF Living Planet Report - Businesses are part of the solution Relationships matter: Fairtrade coffee in Ethiopia The legacy of Cheshire Oaks Our first community room A new era of collaboration? Successful in-market trial...